All In Stock orders are shipped the same business day if order is placed by 4:00 pm. (Monday-Friday)
Our customer service team is here to help. If you would like to cancel your order, please contact us (toll free) on 800-678-0023, 7 days a week, 24 hours a day. If we have already dispatched the goods, then return procedure applies. Please see "Refunds & Returns" below.
Refunds & Returns
We are confident that you enjoy the products you have purchased from us but if you need to return them for any reason, please contact us (toll free) on 800-678-0023, 7 days a week, 24 hours a day. Our customer support team will issue you with a Returned Material Authorization (RMA).
Rezcor will accept returns of products purchased from provided that:
- the goods being returned 30 days of us having received your notification to return;
- the goods being returned are received by us in their original condition and in their original packaging;
- the customer pays for all delivery, insurance and handling charges including any return delivery and handling charges, unless the return is due to an error made by us in which case 4.3 applies.
- Upon receiving the goods, we will process a refund and your card will be credited back any due amounts.
Claims for Short Deliveries, Incorrect Goods and Faulty Goods
We have an excellent record of getting the right product to the right person in the right time. However errors may sometimes occur on our behalf. If we have made an error for example, sent short orders, supplied you with the incorrect goods or sent faulty or defective goods, please make a claim with us. All claims for short deliveries, incorrect orders of faulty goods, must be made by the customer within 10 days of receiving their order by contacting us (toll free) on 800-678-0023, 7 days a week, 24 hours a day.
We are committed to rectifying the claim either by sending you correct goods replacing faulty or defective goods, or by making good on the short delivery.
If you choose to return the goods in the case where we have made any of the above errors, our customer support team will issue you with a Returned Material Authorization (RMA) and may issue you with a pre-paid return label to cover return shipping costs.
That customer understands that:
- Nothing in these terms shall oblige Rezcor to accept returns of goods for credit if such goods were damaged in any way by customer negligence, recklessness or the customer in any other mishandling the goods, including but not limited to where the customer has attempted to assemble or install the goods.
- Rezcor will not accept any claims for faulty goods if the goods have been used in any other manner and for any application other than their intended use.